Privacy Policy

VEL VEL AURA CO. LTD. (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

When you visit or make a purchase from our website, we may collect the following types of information:

  • Personal Information:
    Name, email address, phone number, shipping/billing address, and payment information.
  • Order & Transaction Information:
    Purchase history, order date, items bought, and payment method.
  • Device & Usage Data:
    IP address, browser type, device type, and how you interact with our website.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Provide customer support
  • Improve our website and services
  • Send order confirmations, shipping updates, and promotional emails
  • Prevent fraud and ensure website security

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Payment gateways for secure transactions
  • Shipping carriers to deliver your order
  • Service providers helping us manage our website and marketing
  • Legal authorities if required by law

4. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure. All payment transactions are encrypted using secure socket layer (SSL) technology.

5. Cookies

Our website uses cookies to enhance your experience. Cookies are small files that help us analyze web traffic, remember your preferences, and improve your shopping experience. You can choose to disable cookies through your browser settings.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing emails at any time

To exercise these rights, contact us at velvelaura5@gmail.com

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 velvelaura5@gmail.com
📞 +66 0645536611