Shipping Policy

Processing Time

All orders are processed within 1–2 business days. Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed. Please allow extra time for delivery.

Shipping Rates & Delivery Estimates

Shipping costs are calculated and displayed at checkout. Estimated delivery times:

  • Thailand: 1–3 business days
  • International: 7–14 business days (varies by location)

Shipment Confirmation & Tracking

Once your order is shipped, you will receive an email with a tracking number. The tracking number will be active within 24 hours.

Customs, Duties & Taxes

VEL VEL AURA CO. LTD. is not responsible for any customs duties, taxes, or additional fees imposed on your order. These charges are the responsibility of the customer.


Returns & Refunds Policy

We want you to be fully satisfied with your purchase. If there is an issue with your order, please follow our return policy below:

Return Eligibility

  • Items must be returned within 7 days of delivery.
  • Items must be unused, in original condition, and in the original packaging.
  • A proof of purchase (receipt or order confirmation) is required.

Non-returnable Items

  • Opened or used products
  • Sale items or promotional products
  • Gift cards

How to Return an Item

To start a return, contact us at velvelaura5@gmail.com with your order number and reason for return.
Our team will review your request and provide further instructions.

Refunds

Once your return is received and approved, your refund will be processed to your original payment method within 7–10 business days.

Return Shipping Costs

Customers are responsible for return shipping costs. Shipping fees are non-refundable.


📞 +66 0645536611
📧 velvelaura5@gmail.com